Video Collaboration
How can we block the incoming calls "Spam" calls on the Collaborate Pro / Collaborate Live system ?
Access the IP address of the system with a web browser to use the Web GUI. The web GUI must be enabled in the admin settings, and may be password protected. Open the system’s web UI and go to "Settings>General>Calls" Select the Check Box Block ...
How can I find the Collaborate Pro / Collaborate Live system logs for troubleshooting ?
Use a Web browser to access the IP address of the system to use the Web GUI. The web GUI must be enabled in the admin settings, and may be password protected. By default the web GUI password is blank (there isn't one). To export the system’s ...
Codec not receiving the Presentation Data shared from the far-end during an H.323 call
Enable the "H.239 Protocol" in the Setting>Advanced>Admin settings of the codec
Can't see the video and/or hear the audio from the far-end in an H.323 call.
1) Ensure proper bandwidth is available to the VC devices. 2)Ensure the following ports are open in the firewall for proper video and audio transfer 389 TCP 1718-1719 UDP 1720 TCP 1731 TCP 5004-6004 TCP and UDP
In Collaborate Live / Pro codec, the remote control is not working
1) To make sure the dongle is functional, plug the dongle into a PC and make sure it is recognized by the PC. It would show up as a “HID-Compliant Mouse”. 2) Try the pairing procedure - Remove the dongle from the codec. Press ok & back button on ...
Where do I find documentation for the Collaborate Live systems ?
You can find Unite camera documentation in our Resource library found here: https://www.clearone.com/video-collaboration-1
The system will not power on with the remote.
The "power button" on the Collaborate remote control will put the system in and out of "Sleep" mode. If the system is "Shutdown" with the on screen menu, the only way to power the unit back up is by pressing the power button on the system.
I am getting unsolicited incoming SIP calls
In the Settings>Advanced>Admin menu please make sure the "Block incoming SIP calls" setting is Enabled.
I am trying to make a (H.323/SIP) call from my Collaborate system to a third party system and I can't hear or see them, what could be the issue ?
Open the ports required in your firewall, In the Settings>Advanced>Admin menu Disable H.264 High Profile, In the Settings>Advanced>Admin menu set Encryption mode to none
Why is Collaborate share not working ?
Verify that the Collaborate share option is enabled. To verify, open the system settings and go to Settings> Presentation: Enable Wireless Sharing.
Why is Telnet not working ?
Verify that the Telnet option is Enabled. To verify, open the system settings and go to Settings>Advanced> Security: Enable Telnet Interface option should be Enabled.
Why is the incoming / outgoing video quality not very good during a session?
Symptoms of packet loss, packets reordering, or network congestion include one or more of the following symptoms: Poor frame rate Choppy/jerky video Frozen video Audio warbling/slurring Robotic voice During the session, view the Call info screen and ...
The LED on the front of my Collaborate Live 600/900/1000 changes colors, what do the colors mean?
Blue – system is up and running and ready for control. Red – when turning off the system ( for split second). Green – system initializing . Purple – Sleep mode / standby mode. Orange – for a second before sleep mode.
Why is the system’s remote control not working ?
If pressing keys on the remote makes the lighted power button flash, but the system does not respond, then the remote is working but not being picked up by the system. Try moving the remote’s USB dongle to a different USB port and retry the remote. ...
Why can I only do point-to-point calls with my system?
Collaborate Live 200 and 300 systems do not have built-in multipoint capability and can't host a multipoint H.323/SIP call.
My Collaborate system will not boot up (no video is displayed on the monitor), why ?
Check the monitor to make sure that the monitor is turned on and connected to the code, Check the camera cable and make sure you have plugged the camera cable into the codec, Disconnect camera and microphone from the system and restart the system ...
Re-Pairing the Collaborate RF Remote to the USB Dongle
Pairing the Remote Control with a USB dongle receiver 1. Start with batteries installed in the remote control and the USB dongle not plugged in the codec. 2. Simultaneously press the OK and Back buttons on the remote control and hold for 3 ...
Collaborate Network Setup
Collaborate Network Setup Information: In order to videoconference via the network, some network settings must be set by your network manager. SYSTEM PLACED IN THE DMZ: 1. A reserved static IP address 2. Subnet Mask 3. Default Gateway address 4. DNS ...