Microphones
Can I by a replacement capsule for my Handheld mic ?
Yes, we offer an OM3, OM5 and Condenser model. The are easily changed in the field.
How long does it take to charge the batteries in a WS800 and Dialog 20 transmitter ?
It takes about eight hours to fully charge a Handheld, Beltpack and Boundary transmitter and about twelve to fourteen hours to fully charge a podium cassette.
How long does it take to update the firmware on my Dialog 20 system ?
A Dialog 20 receiver thakes about 10 minutes to update. The Dialog 20 transmitters take about 5 minutes to update.
How Many channels of Dialog 20 wireless can I use in one space ?
Typically we recommend using a max of 2 channels.
How do I tell the frequency of my Wireless System ?
Connect your receiver via USB or Ethernet. Open the WS800 an Dialog 20 Remote software and click on Online Setup Mode. When the Control Screen pops up click on HELP/ ABOUT. The Model Number ( With Frequency will be located in the top center of the ...
Where can I find a Serial Protocol ( RS232) guide for the WS800 system ?
This is located in the help section of the WS800 and Dialog 20 Remote software.
Can I use the WS800 system with only the diplole antennas ?
We always recommend that you use ceiling mount or mic stand mount (Powered) extension antennas. There are however some exceptions: 1. Less than 4 transmitters 2. Must be line of site. 3. Must be a huddle space or small conference room.
What do the red LED's indicate on the WS800 extension antennas ?
This indicates that they are receiving Phantom Power from the receiver.
Why does my WS800 boundary audio sound low ?
With the boundary transmitters you will want to give it a bit of pregain. This can be done by using the WS800 and Dialog 20 remote software. It is under the TX Audio Gain setting. We recommend +15 to +20dB of gain. You will need to resync the mic on ...
What does it mean when my WS800 Boundary transmitter flashes red and green in the charging dock ?
This means that there is a charging error. Typically this can be solved by reseating the mic in the doc. If the firmware is older it may require an upgrade to solve.
What does it mean when my WS800 Podium or Boundary transmitter LED flashes red ?
This indicates that the batteries are depleted and need recharged. It could also indicate a bad battery cell.
How long does it take to update the firmware on the WS800 system ?
An Eight channel receiver takes aproximately 45 minutes. A Four channel receiver takes about 25 minutes. Each transmitter takes 6 minutes each.
Do my WS800 and Dialog 20 Antenna cables need to be equal length ?
Yes, this is very important to maintain equal loss.
Does Clearone offer assistance with antenna design for the WS800 Wireless systems ?
Yes, Simply send your details including Zipcode, Room dimensions, rack location and room separation details to antenna.design@clearone.com. We also offer an interactive antenna design form that can be found at our website.
Where do I find the WS 800 and Dialog 20 Remote Software ?
Clearone.com/Support and Training/Resource Library/Microphones
Can you install the WS800 Ceiling mount antennas above the ceiling tile ?
Yes, Provided that you install them at least 3 feet (1 meter) from any metal objects.
How many people can use (1)WS800 omni boundary microphone ?
Two
How do you Scan for open frequencies for the WS800 system ?
Connect your receiver via USB or Ethernet. Open the WS800 an Dialog 20 Remote software and click on Online Setup Mode. When the control screen pops up, click on RF SCAN ( located on the top menu bar). When the window opens click on START SCAN. It is ...
Can I sync two WS800 transmitters to the same receiver channel ?
Yes, You can sync two transmitters to the same receiver channel. In order to do this you need to perform the sync process with both transmitters at the same time. You can only use ONE at a time, however.
Can I daisy chain WS800 receivers together ?
Yes, You can daisy chain up to 32 channels of receivers (4) provided they are of the same frequency band. You use the rear to front cables that are provided with the receiver(s). From the OUT of one into the IN of the other.
What is the range of the WS800 Wireless System?
300 Feet ( Line of site)
How do I sync My WS800 transmitter to my receiver ?
Turn on your transmitter and locate the IR sensor on the transmitter. ( It is located on the rear of the Podium and Boundary transmitter, on the inside of the battery compartment on the Handheld and the beltpack transmitter). Aim the IR sensor at the ...
What is the best frequency to use in my area ?
Please check you local DTV channel line up in your Zipcode. The best tool to use is the FCC website: https://www.fcc.gov/media/engineering/dtvmaps
What is the difference between the WS800 system and the Dialog 20 System ?
The WS800 is a UHF Digital wireless system that can provide up to 32 channels per frequency with antenna distribution available. The Dialog 20 system is a smaller 2.4GHz (2) channel system designed for huddle spaces and small conference rooms. There ...
Can I use any POE injector for my PLink devices such as the Beamformer and BMA CT ?
Your power injector needs to meet the following specifications: POE +, 56V, 640mA, Mode B. For additional information please see the following https://www.clearone.com/sites/default/files/2019-05/PoE%20and%20CP2%20P-Link%20Products.pdf