DSP Mixers
Why is my Windows 10 computer not recognizing the CP2 DSP as a USB audio source ?
Your antivirus program may be blocking access to the USB port. In the case of Sentinel One there is a driver that is loaded. If the Converge Pro 2 is listed as and Unknow Device you can look in the the Device Properties for the device to determine if ...
Can a Converge Pro 2 be connected to a Collaborate Live device through USB audio, and can we change the mic/speaker level in the codec settings ?
Yes, a CP2 can be routed to the collaborate live devices through USB audio port. With the latest software release the mic/speaker level settings in the codec can be adjusted.
Is it possible to do camera tracking through using the BFMA mics and the Converge Pro 2 DSP ?
Camera tracking with the Converge Pro 2 DSP is possible using table top mics with the support of an external control system, but it is not possible with the BFMA or BMACT.
How can you download the SIP logs in the new Console AI ?
Before downloading the SIP logs, you need to select SIP LOG Level as "DEBUG" in the VOIP Settings. To download SIP logs, go to Admin>Retrieve while online.
What is the difference in the connection settings of Clearone Dialer with respect to LABEL ?
Label in connection setting for VOIP is entered with the channel name of VOIP without suffix (For eg:VOIPCALL) but for telco it needs to be entered with the suffix)Foreg(TELCOCALL_RX)
The DSP can be accessed through Telnet but we are unable to access the DSP through the Console software.
1) Confirm that the DSP firmware and Console software are compatible 2) The following ports need to be open in the Laptop to connect through Console: FTP port 21, and UDP port 3602, Discovery (already open since they can discover)
What is the Preset recall Telnet command ?
The command format is ROOM <Room no> 7 <Subroom> <Presetfilename> For example: ROOM 1 7 Part_A INDIVIDUAL <or> ROOM 1 7 Part_A COMBINED
Can we used a Converge Pro 2 with a Cisco Phone by using the Cisco breakout box like we use in Converge Pro 1 ?
No, the Cisco Breakout box is not recommended for the Converge Pro 2
Unable to install interact software in Windows 10
The old Interact software will only install successfully with Win XP. The latest version of Interact was released recently and available on the ClearOne website which will install in the latest Windows OS including Win10.
We are able to connect to the Audio bridge from the Dialer but the DTMF code (conference pass code) is not accepted.
Goto VOIP>Audio>DTMF Relay and try changing the setting SIP Info, from Inband to Outband. One of the options will work to enter DTMF tones.
Incoming VOIP calls are received, but we are unable to make outgoing calls.
1) Check whether the phone server configuration is done as per our tech note for Cisco or Avaya 2) Check whether the outbound proxy address is entered in VOIP settings
We are unable to make more than 3 party conference calls when registered to a Cisco VOIP server, How can we enable it to make 5 party calls ?
In Cisco CUCM enable the third party SIP device option as "Advanced" instead of "Basic" to enable 5 party conference calls.
Can we assign an IP address to the DANTE Ports of the DSP ?
The Dante ports IP Address is auto assigned and we cannot assign an ip address. The IP address can be viewed in the Dante control software or using telnet with the command -BOX BOXname DANTE IP_ADDRESS1
What is the maximum parties allowed in a conference call on the CP2 or VH20 ?
For CP2 the maximum allowed is 5. For VH20 the maximum allowed is 3.
How to access DSP if password is changed and forgotten
If the password has been forgotten, the DSP needs to be factory reset through with the serial port as the serial port does not require a username/password. Connect through serial port (Baudrate:57600) to the DSP and send FACTORYDEFAULT * or Letter ...
What does the Converge Pro 2 Front LED indicate ?
Status LED: • Off: Unit still initializing • Blue - Fast Blinking: Stack Syncing in progress • Blue - Slow Blinking: Unit not configured • Blue - Solid: Configured unit • Red - Fast Blinking: Stack Sync error
Which command would you use from the DSP to trigger a control system for camera tracking ?
GATEREPORT is the command to use from DSP from the control system for camera tracking
How can you check the P Link device connectivity detection through Telnet ?
The Plink device detection can be checked by sending the command "PLN *" using telnet. The response would be PLN,(Device serial no). If you don't get that response then the Plink device connectivity is not detected.
Can any brand of USB extender or cable be used with the USB audio port of the DSP ?
ClearOne recommends the use of our 10m or 30m USB cables for long length USB Audio connectivity or you can use our Plink USB expander
Beamforming mic signal not passing beyond post gate of the DSP (Converge Pro 880T)
1) Check the cable connectivity between the DSP and the BFM for loose connections. 2) Upgrade the DSP and BFM to latest Firmware version 4.4 3)There may be a memory error in the DSP: Default the DSP through Telnet using the command is #**Default. ...
How can we use the Polycom Sound Station with the Huddle ?
The Polycom sound station has a stereo audio jack to connect to an external device. The stereo audio jack of the Polycom sound station can be connected to the Mobile Tx/RX port of the Huddle to be used.
Can we use Skype for Business in 7.x Firmware version ?
S4B is disabled in 7.x version.Customer needs to use 6.x version to use S4B.
VC input audio through DSP is fluctuating.
The VC audio need to be set as line input and not as mic input. Setting the VC audio to be mic input makes AEC to be applied to VC input audio and makes the audio fluctuate.
Caller ID is not displayed in a Telco call
Caller ID display is a property of Telco service provider. Customer need to check with the Telco service provider to enable this feature.
How can you confirm VOIP registration ?
1) Send the command "VOIPUPDATE *" through telnet and the response should be "REG Succeed" to confirm a successful registration. If you don't get that reply, the registration wass unsuccessful. 2) When connected through ClearOne Dialer with ...
Fan status LED on Converge Pro 880TA is red
The red Fan status LED indicates a hardware problem and the device will need to be replaced.
The Converge Pro 2 Status LED is red which indicates a boot up problem, how can this be resolved ?
1) First try a hard reset procedure - remove all of the input/output cables, and leave only the power cord connected. Remove and reinsert all the cables after 30 minutes and check to see if the issue is resolved. 2) Connect to the serial (RS232) ...
Can the Huddle be controlled using the same serial commands as used for Converge Pro 2 ?
Yes, the Huddle can be controlled using the same serial commands as used for converge pro 2
After pushing a project to Huddle with new network settings, the new network settings are not found when checked through console...
New network settings will only be found if the Huddle is disconnected and reconnected to console.
Blue tooth expander: 1) Will the bluetooth expander remember the paired device or does it need to be paired everytime when the Device goes out of range and returns to In range 2) Is there any protocol restriction to use with an Iphone
1)Bluetooth expander cannot remember the paired device and it needs to be paired again everytime after it is disconnected from the paired device. 2)No protocol restriction to use with Iphone
Touchcontroller: Is there a method to use LAN or LDAP to import bulk contacts to touchpanel except USB method.
There is no other method except to import bulk contacts through USB Drive.Insert pendrive with contact list.Goto Settings>Phonebook>Import to import contact list.
Procedure to connect through telnet of the DSP and Command to factory reset the DSP.
Connect the DSP to telnet through USB(169.254.99.202) or through LAN(user defined IP Address) at port 23.Use username:clearone,Password:converge.Enter "FACTORYDEFAULT" to factory reset the DSP.
Can Huddle be used for USB 2.0 connectivity to PC and how about the quality of audio/Video ?
Yes, the Huddle can be used for USB 2.0 connectivity. Audio will not be affected and will be same as USB 3.0 connectivity. Video will be affected in comparison to USB 3.0 and will be reduced to 720p in USB 2.0
I can't load the project file I made for the room; the load button is grayed out.
The planned devices and connected devices have to match exactly in order to load a project file. If they do match, but it's still highlighted yellow make sure all of the planned devices are matched up with the serial number of a connected device.
I updated the firmware on my Converge Pro 2 and now I can't see it to connect to it.
Check the version of the console software you are using then use the Check for Updates tool in the Help menu to see what the newest console software version is. Likely you just need to use a newer version of the console software to find it again.
I have purple lights on my DSP and it is not passing audio. What can I do?
Try disconnecting everything from the DSP and leaving it unplugged from the power for at least 30 minutes. Then plug it back in to just the power, leaving everything else disconnected. If it starts back up normally, reconnect everything again and ...
The audio either to or from the room is choppy.
This is due to excessive engagement of non-linear processing(NLP) and is most likely being caused by gain structure issues or improper AEC referencing.
Do the Beamforming MIc Array or BMA CTs units use Dante?
No, all of our Beamforming Mic Array units, inluding the BMA CT, communicate using our proprietary P-Link protocol and do not use Dante.
Why is the far end still hearing echo if my AEC reference is set correctly?
The AEC reference being set to the correct output channel is only one important factor in eliminating echo. There are two other factors that are important to acknowledge when tackling Acoustic Echo. 1. Optimizing Gain Structure 2. The Acoustics of ...
What is the difference between AEC (Acoustic Echo Cancelation), and NC (Noise Cancelation) ?
AEC or Acoustic Echo Cancelation is a function to prevent the Far End of a conference call (ATC or VTC) from hearing themselves echo back to them. It is caused when the Far End audio comes in to the local room speakers and is picked up by the ...
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