Why is the incoming / outgoing video quality not very good during a session?

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• I am getting unsolicited incoming SIP calls

  In the Settings>Advanced>Admin menu please make sure the "Block incoming SIP calls" setting is Enabled.

• How can we block the incoming calls "Spam" calls on the Collaborate Pro / Collaborate Live system ?

  Access the IP address of the system with a web browser to use the Web GUI.  The web GUI must be enabled in the admin settings, and may be password protected. Open the system’s web UI and go to "Settings>General>Calls" Select the Check Box Block ...

• In Collaborate Space or Spontania the Share video option does not display anything

  This is caused by lack of vídeo codecs on that PC, please update them.  You can download a complete video codec pack here:  https://files3.codecguide.com/K-Lite_Codec_Pack_1544_Full.exe

• Is the Versa or Versa Pro bundle a complete video conferencing system ?

  No, you also need a computer and conferencing application.  The Collaborate Versa 150 and the Collaborate Versa Pro 150 systems connect to a computer and the call is made from the computer.  That computer does not need to have our Space application, ...

• Can't see the video and/or hear the audio from the far-end in an H.323 call.

  1) Ensure proper bandwidth is available to the VC devices. 2)Ensure the following ports are open in the firewall for proper video and audio transfer 389 TCP 1718-1719 UDP 1720 TCP  1731 TCP  5004-6004 TCP and UDP