Why can I only do point-to-point calls with my system?

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• How can we block the incoming calls "Spam" calls on the Collaborate Pro / Collaborate Live system ?

  Access the IP address of the system with a web browser to use the Web GUI.  The web GUI must be enabled in the admin settings, and may be password protected. Open the system’s web UI and go to "Settings>General>Calls" Select the Check Box Block ...

• I am getting unsolicited incoming SIP calls

  In the Settings>Advanced>Admin menu please make sure the "Block incoming SIP calls" setting is Enabled.

• The system will not power on with the remote.

  The "power button" on the Collaborate remote control will put the system in and out of "Sleep" mode.  If the system is "Shutdown" with the on screen menu, the only way to power the unit back up is by pressing the power button on the system.

• Why is the system’s remote control not working ?

  If pressing keys on the remote makes the lighted power button flash, but the system does not respond, then the remote is working but not being picked up by the system.  Try moving the remote’s USB dongle to a different USB port and retry the remote.  ...

• My Collaborate system will not boot up (no video is displayed on the monitor), why ?

  Check the monitor to make sure that the monitor is turned on and connected to the code, Check the camera cable and make sure you have plugged the camera cable into the codec, Disconnect camera and microphone from the system and restart the system ...