Unable to install interact software in Windows 10

• Related Articles

• The DSP can be accessed through Telnet but we are unable to access the DSP through the Console software.

  1) Confirm that the DSP firmware and Console software are compatible 2) The following ports need to be open in the Laptop to connect through Console:  FTP port 21, and UDP port 3602, Discovery (already open since they can discover)

• Can you install the WS800 Ceiling mount antennas above the ceiling tile ?

  Yes, Provided that you install them at least 3 feet (1 meter) from any metal objects.

• Why is my Windows 10 computer not recognizing the CP2 DSP as a USB audio source ?

  Your antivirus program may be blocking access to the USB port. In the case of Sentinel One there is a driver that is loaded. If the Converge Pro 2 is listed as and Unknow Device you can look in the the Device Properties for the device to determine if ...

• Incoming VOIP calls are received, but we are unable to make outgoing calls.

  1) Check whether the phone server configuration is done as per our tech note for Cisco or Avaya 2) Check whether the outbound proxy address is entered in VOIP settings  

• Where do I find the WS 800 and Dialog 20 Remote Software ?

  Clearone.com/Support and Training/Resource Library/Microphones