My Camera or Microphone cannot be enabled in Collaborate Space or Spontania

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• In Collaborate Space or Spontania my camera can be enabled but does not display an image

  Check your Antivirus software (i.e Kaspersky) to see if it is preventing the application from using the camera

• Collaborate Network Setup

  Collaborate Network Setup Information: In order to videoconference via the network, some network settings must be set by your network manager. SYSTEM PLACED IN THE DMZ: 1. A reserved static IP address 2. Subnet Mask 3. Default Gateway address 4. DNS ...

• Why would someone need a Password to join a Collaborate Space meeting ?

  This user has previously been registered as a Collaborate Space user, hence their password is needed to connect. They can reset their password here:  https://www.collaboratespace.net/#/forgot

• I am not getting the Collaborate Space or Spontania Email invitation

  Check that the email address has no typing errors or check to see if the e-mail ended up in your Spam folder. Network spam filters like those sold by Barracuda could also be blocking the e-mail invitations.

• In Collaborate Space or Spontania the Share video option does not display anything

  This is caused by lack of vídeo codecs on that PC, please update them.  You can download a complete video codec pack here:  https://files3.codecguide.com/K-Lite_Codec_Pack_1544_Full.exe