In Collaborate Live / Pro codec, the remote control is not working
1) To make sure the dongle is functional, plug the dongle into a PC and make sure it is recognized by the PC. It would show up as a “HID-Compliant Mouse”.
2) Try the pairing procedure - Remove the dongle from the codec. Press ok & back button on remote simultaneously. The Red LED on the power button will start blinking. Plug the dongle back into the codec, the red led will stop blinking if paired properly.
Re-Pairing the Collaborate RF Remote to the USB Dongle
Pairing the Remote Control with a USB dongle receiver 1. Start with batteries installed in the remote control and the USB dongle not plugged in the codec. 2. Simultaneously press the OK and Back buttons on the remote control and hold for 3 ...
Collaborate Network Setup
Collaborate Network Setup Information: In order to videoconference via the network, some network settings must be set by your network manager. SYSTEM PLACED IN THE DMZ: 1. A reserved static IP address 2. Subnet Mask 3. Default Gateway address 4. DNS ...
Why is the system’s remote control not working ?
If pressing keys on the remote makes the lighted power button flash, but the system does not respond, then the remote is working but not being picked up by the system. Try moving the remote’s USB dongle to a different USB port and retry the remote. ...
How can I find the Collaborate Pro / Collaborate Live system logs for troubleshooting ?
Use a Web browser to access the IP address of the system to use the Web GUI. The web GUI must be enabled in the admin settings, and may be password protected. By default the web GUI password is blank (there isn't one). To export the system’s ...
Why is Collaborate share not working ?
Verify that the Collaborate share option is enabled. To verify, open the system settings and go to Settings> Presentation: Enable Wireless Sharing.