How to access DSP if password is changed and forgotten

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• The DSP can be accessed through Telnet but we are unable to access the DSP through the Console software.

  1) Confirm that the DSP firmware and Console software are compatible 2) The following ports need to be open in the Laptop to connect through Console:  FTP port 21, and UDP port 3602, Discovery (already open since they can discover)

• Procedure to connect through telnet of the DSP and Command to factory reset the DSP.

  Connect the DSP to telnet through USB(169.254.99.202) or through LAN(user defined IP Address) at port 23.Use username:clearone,Password:converge.Enter "FACTORYDEFAULT" to factory reset the DSP.

• Which command would you use from the DSP to trigger a control system for camera tracking ?

  GATEREPORT is the command to use from DSP from the control system for camera tracking

• Beamforming mic signal not passing beyond post gate of the DSP (Converge Pro 880T)

  1) Check the cable connectivity between the DSP and the BFM for loose connections. 2) Upgrade the DSP and BFM to latest Firmware version 4.4 3)There may be a memory error in the DSP: Default the DSP through Telnet using the command is #**Default. ...

• Why is my Windows 10 computer not recognizing the CP2 DSP as a USB audio source ?

  Your antivirus program may be blocking access to the USB port. In the case of Sentinel One there is a driver that is loaded. If the Converge Pro 2 is listed as and Unknow Device you can look in the the Device Properties for the device to determine if ...