Dealer Setup not discovering devices

Ensure PC is connected to the switch via ethernet cable.
Ensure the IP address and Subnet Mask assigned to the PC is in the same range as the project.
Change firewall settings to allow the application through for ALL networks present.
Click on Edit > Preferences and choose the specific network interface card connected to switch.
Ensure all devices and switch(es) are powered on and devices are connected to the switch via ethernet cable.

If device discovery is unsuccessful after verification of these 5 items, a call to AV Networking tech support is warranted.

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Depending on the version needed, the integrator can navigate clearone.com Resource Library or tech support can send the correct application installer. Most can be solved using the Resource Library to download the installer. Some require that we send ...
VIEW Virtual Matrix showing several encoders as inactive and stating that they need FW update.
Update all devices to the same FW version as the rest of the project.

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